At Kika Technology B.V. ("we", "us", "our"), we are committed to protecting your personal data and ensuring transparency in how we process it. This Privacy Notice outlines the categories of personal data we collect, how and why we use it, the legal bases for processing, your rights as a data subject, and how we secure your information.
This policy applies to the use of www.katsubet.com, which is operated by Kika Technology B.V., a company incorporated under the laws of Curaçao and located at Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao.
Kika Technology B.V. is the data controller for the purposes of this notice.
If you have questions about how your data is handled or wish to exercise your rights, you may reach our Data Protection Officer at: [email protected].
Note: Our services are strictly available to users who are 18 years or older, or above the minimum legal age in your jurisdiction. We do not knowingly process data of individuals under this age. If you suspect a minor has used our services, please contact us without delay.
1. What data we collect and where
We collect and process personal information through various channels to provide secure and compliant services. The data we collect includes:
Personal data categories:
- Identity data: Full name, ID/passport number, date of birth, gender, nationality.
- Contact details: Residential address, email address, phone number.
- Payment and account data: Credit/debit card numbers, bank account details, deposit and withdrawal records, payment history.
- Gaming activity: Game preferences, wager details, session logs, win/loss statistics.
- Technical data: IP address, browser version, device type, operating system, location data.
- Verification records: Identity documentation, proof of residence, source of funds, and other due diligence materials.
- Other user-generated content: Any information voluntarily submitted via chat, email, or during customer support interactions.
Sources of your data include:
- Information provided directly by you (e.g. during account registration or communication with support).
- Automatically collected information through cookies and similar tracking tools.
- External parties such as payment processors, affiliate partners, verification providers, or public authorities.
2. Purposes and legal basis for processing
We process your personal data only for specified, legitimate purposes—such as account management, regulatory compliance, fraud prevention, and customer support—and always on a valid legal basis.
These legal bases include the performance of a contract, compliance with legal obligations, your explicit consent (where required), and our legitimate interest in providing and improving a secure and responsible gaming environment.
We use your personal data for the following purposes:
- To manage your player account and provide services – including registration, payments, withdrawals, and support (Legal basis: performance of contract).
- To comply with our regulatory obligations – such as anti-money laundering (AML), responsible gaming, and gambling laws (Legal basis: legal obligation).
- To ensure platform safety and fraud prevention – including risk monitoring and detection of suspicious activity (Legal basis: legitimate interest and legal obligation).
- To send direct marketing and promotional messages – including bonus offers and personalized content, only if you have given consent (Legal basis: consent).
- To improve our website and user experience – through analytics, testing, and optimization (Legal basis: legitimate interest).
- To manage customer queries and complaints (Legal basis: performance of contract and legitimate interest).
- To administer customer conversations, extract support tickets, investigate conversation patterns, and distribute intelligent customer support responses and insights with the help of AI-Assisted customer communications services (Legal basis: legitimate interest).
- To conduct internal business reporting and auditing (Legal basis: legitimate interest).
- To share insights and aggregate data – for business intelligence purposes, in anonymized or pseudonymized form (Legal basis: legitimate interest).
You may withdraw your consent to marketing at any time through your account settings or by contacting us.
3. Who we share your information with
We may share your data with selected third parties, strictly for the purposes described above, and always under appropriate data protection agreements:
- Technology providers – offering software or systems that support our website operations.
- Game studios and platform partners – to provide the games you play.
- Payment processors – for deposit, withdrawal, and transaction management.
- Regulators, courts, and law enforcement – as required by applicable laws or enforcement obligations.
- Anti-fraud and AML service providers – for identity, risk, and verification checks.
- AI Chat and Messaging Subcontractors (Gemini, Anthropic, OpenAI)- these entities operate as data processors and have restricted access to the data in our customer messaging workspace for the purpose of facilitating and improving our customer support and marketing workflows.
- Marketing agencies – but only if you have opted in to receive communications.
- Professional advisers – such as legal counsel, tax consultants, or auditors.
- Business successors – in the event of a merger, restructuring, or sale.
4. International transfers of data
To ensure your data remains protected wherever it is processed, we implement robust safeguards in line with the GDPR as a “gold standard”:
- When available, we rely on adequacy decisions by the European Commission that confirm certain countries provide adequate protection.
- For other destinations, we use Standard Contractual Clauses (SCCs) approved by the European Commission and, where needed, add extra security measures such as encryption and strict access controls.
- All third-party providers who help us deliver our services (e.g., game studios, payment partners, identity verification tools) are carefully selected and contractually bound to process your data securely, lawfully, and only under our instructions.
5. Data retention periods
We only retain personal data for as long as necessary to fulfil the purposes set out in this notice or to meet legal, regulatory, or contractual requirements.
Typical retention examples include:
- Financial and AML-related records – retained for a minimum of 5 years after account closure, per applicable laws.
- Technical and behavioural data – retained for as long as needed to manage fraud, gaming behaviour, or legal claims.
- Anonymised or aggregated data – may be kept indefinitely for analytical and reporting purposes.
6. Your rights as a data subject
As a data subject, you are entitled to the following rights:
- Right of access – to obtain a copy of your personal data and understand how it is used.
- Right to rectification – to correct any inaccurate or incomplete data.
- Right to erasure – to request deletion of your personal data, where permitted by law.
- Right to restriction – to limit processing in specific cases.
- Right to object – to certain types of processing, including direct marketing.
- Right to data portability – to receive a copy of your data in a structured format.
- Right to withdraw consent – at any time, where processing is based on consent.
- Right to lodge a complaint – with a supervisory authority in your jurisdiction.
To exercise any of your rights, please contact our DPO. We may request additional documentation to verify your identity before fulfilling your request.
7. How we keep your data safe
We apply a wide range of technical and organisational safeguards to protect your personal data against loss, misuse, unauthorised access, alteration, or destruction. These include:
- Role-based access control and account authentication
- Encryption of data in transit and at rest
- Secure network infrastructure and firewalls
- Routine system monitoring and vulnerability testing
Access to your player account is secured by your username and password. We strongly recommend enabling two-factor authentication (2FA) for added protection.
8. Cookies
We use cookies and similar technologies to:
- Enable essential website functionality
- Collect analytics and usage metrics
- Tailor content and promotions to your preferences
For more information, please consult our Cookie Policy.
9. Policy updates
This Privacy Notice may be revised to reflect changes in legal requirements or service offerings. When updates occur, we will post the revised version on this page and update the “Effective Date” above.
We encourage you to review this notice periodically to stay informed of how we process your personal data.